Roise incident
Upstream Provider Outage Impacting Inbound Calls (AWS outage)
Notice Vendor's status page →
Resolved after 11 hours 38 minutes, affecting API and Telephony, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
APITelephony
Update timeline
- investigating Oct 20, 2025, 03:19 PM UTC
We’re currently experiencing disruptions due to upstream network issues affecting AWS, Twilio, and other providers. These outages are impacting inbound call functionality. Our team is actively monitoring the situation and coordinating with vendors to minimize service disruptions.
- identified Oct 20, 2025, 03:19 PM UTC
We are waiting on the upstream provider to apply fixes (AWS).
- monitoring Oct 20, 2025, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 08:38 PM UTC
This incident has been resolved.
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Amazon Web Services