Resolved after 1 day 16 hours, affecting Rockbot Player and Rockbot Sonos App, on March 11, 2025.
This issue is largely resolved, but we are still seeing a few regional ISPs that have yet to pick up the necessary DNS update which is impacting streaming content to devices on those networks. We apologize for the inconvenience and anticipate the change will be fully propagated within a few hours.
Affected components
Update timeline
- identified Mar 11, 2025, 01:09 PM UTC
We're currently experiencing some regional issues streaming music content which may impact playback. We will update here once the issue is fully resolved.
- identified Mar 11, 2025, 04:10 PM UTC
The core issue has been resolved but some players may still be having issues streaming content as DNS changes propagate.
- monitoring Mar 12, 2025, 08:13 PM UTC
This issue is largely resolved, but we are still seeing a few regional ISPs that have yet to pick up the necessary DNS update which is impacting streaming content to devices on those networks. We apologize for the inconvenience and anticipate the change will be fully propagated within a few hours.
- resolved Mar 13, 2025, 05:22 AM UTC
The DNS change should be fully propagated. Thanks for your patience.
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