RoadSync experienced a minor incident on August 18, 2023 affecting Checkout, lasting 10h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout
Update timeline
- identified Aug 18, 2023, 12:33 AM UTC
Due to an issue with a 3rd party provider you might experience issues sending Invoices via text. As an alternative we suggest sending invoices to an email. We are working with our partner and will provide an update at 9:00 PM EST.
- monitoring Aug 18, 2023, 01:01 AM UTC
As of 8:38 PM we see no more errors in our logs and our service is restored. We are awaiting on an official confirmation from our 3rd party provider that the issue is resolved. Next update will be at 9:30 PM or as soon as we have new information
- monitoring Aug 18, 2023, 01:29 AM UTC
We are continuing to monitor. Next update will be when we have new information.
- resolved Aug 18, 2023, 10:43 AM UTC
This issue has been resolved.