RoadSync experienced a major incident on March 20, 2024 affecting Checkout, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout
Update timeline
- investigating Mar 20, 2024, 04:58 PM UTC
We are currently experiencing technical issues with EFS/Wex payment methods. TChecks will continue to work as normal. We have contacted EFS/Wex and raised the issue and are working with them to resolve it.
- identified Mar 20, 2024, 05:50 PM UTC
Our partner has identified the issue and is working on a fix.
- resolved Mar 20, 2024, 06:13 PM UTC
Our partner has resolved the issue and EFS/Wex payment methods are operational again.