Roadie Outage History
Roadie is up right nowPingoru has recorded 31 incidents for Roadie: 5 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 1 | 0 of 513 (0%) |
Incidents, newest first
Major October 1, 2026 Core Platform Outage 9m Core Platform
Started Oct 01, 2026, 04:22 PM UTC· resolved Oct 01, 2026, 04:32 PM UTC
- investigating Oct 01, 2026, 04:22 PM UTC
Roadie engineers are currently investigating a core platform outage affecting payment processing. We will continue to update this incident as we learn more.
- identified Oct 01, 2026, 04:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2026, 04:26 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Oct 01, 2026, 04:32 PM UTC
This incident has been resolved and all Roadie systems are functioning normally again. We apologize for the inconvenience and thank you for your patience.
Minor September 25, 2026 Webhooks Degraded 27m Shipment Webhooks
Started Sep 25, 2026, 08:23 PM UTC· resolved Sep 25, 2026, 08:50 PM UTC
- investigating Sep 25, 2026, 08:23 PM UTC
We are currently experiencing issues affecting webhooks. Our team is actively investigating the issue and working to determine the cause. We will provide additional updates as more information becomes available.
- resolved Sep 25, 2026, 08:50 PM UTC
We have identified and resolved the issue affecting webhooks. Services are operating normally at this time, and we will continue to monitor for stability.
Minor August 21, 2026 Degradation Preformance in Consolidations 2m Core Platform
Started Aug 21, 2026, 06:03 PM UTC· resolved Aug 21, 2026, 06:05 PM UTC
- investigating Aug 21, 2026, 06:03 PM UTC
We are investigation an issue related to consolidations.
- identified Aug 21, 2026, 06:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2026, 06:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 06:05 PM UTC
This incident has been resolved.
Major September 4, 2025 Core Platform Degradation 25m Core Platform
Started Sep 04, 2025, 01:41 PM UTC· resolved Sep 04, 2025, 02:07 PM UTC
- investigating Sep 04, 2025, 01:41 PM UTC
We are currently investigating an issue with consolidation creation.
- monitoring Sep 04, 2025, 01:48 PM UTC
A fix has been implemented and we are monitoring.
- resolved Sep 04, 2025, 02:07 PM UTC
This incident has been resolved.
Minor August 19, 2025 Driver Routes Degraded Performance 1h 40m Core Platform
Started Aug 19, 2025, 02:54 PM UTC· resolved Aug 19, 2025, 04:34 PM UTC
- investigating Aug 19, 2025, 02:54 PM UTC
We are currently investigating a service disruption affecting real-time driver route updates. Drivers are able to offer and be assigned but cannot move forward with starting gigs.
- identified Aug 19, 2025, 03:38 PM UTC
We identified an issue with route creation. We see that routes are currently being created properly.
- monitoring Aug 19, 2025, 03:50 PM UTC
We are seeing improvements on routes being created. The core platform is stable and we will continue to monitor.
- resolved Aug 19, 2025, 04:34 PM UTC
This incident has been resolved. Driver routes are stable.
Minor June 6, 2025 Core Platform Service Degradation 38m Core Platform
Started Jun 06, 2025, 11:03 PM UTC· resolved Jun 06, 2025, 11:41 PM UTC
- investigating Jun 06, 2025, 11:03 PM UTC
On June 6th 2025 at approximately 6:45pm EST, our platform began experiencing a brief service degradation. An unexpected resource constraint on one of our internal servers resulted in a degradation of services, affecting gig creation. While the system remains stable overall, this degradation is affecting gig creation and general performance. We will keep you informed as we gather more information about the cause and scope of this incident. Roadie Support and Operations teams will be available to help facilitate any delivery challenges you experience due to the incident. Roadie appreciates your patience and apologizes for the inconvenience. If you have any questions or concerns please reach out to your Roadie Account Manager or [email protected].
- investigating Jun 06, 2025, 11:25 PM UTC
Roadie engineers are continuing to investigate this issue.
- identified Jun 06, 2025, 11:27 PM UTC
Roadie engineers have identified the issue, implemented a fix, and are monitoring the platform closely.
- resolved Jun 06, 2025, 11:41 PM UTC
The incident has been resolved and core platform services are restored to normal functioning. We appreciate your patience and apologize for the inconvenience.
- postmortem Jun 10, 2025, 04:44 AM UTC
**Service Disruption Summary – June 6th 2025** On June 6th 2025 beginning at approximately 6:45pm EDT, our platform experienced a partial service degradation. An unexpected resource constraint on one of our internal servers resulted in a degradation of services, affecting gig creation and overall performance. The underlying issue was identified quickly, but resolution required safely restarting all affected services which was completed by 7:41pm EDT. To reduce the likelihood of similar disruptions in the future, we have implemented the following measures: * Adjusted workload requests/limits to avoid further resource constraints. * Added additional alerting on the affected workloads. We apologize for any disruption this may have caused. If you have any questions, please feel free to reach out to us at [[email protected]](mailto:[email protected]).
Notice May 31, 2025 Driver Routes Outage 4h
Started May 31, 2025, 06:00 PM UTC· resolved May 31, 2025, 10:00 PM UTC
- resolved Jun 03, 2025, 01:33 AM UTC
On May 31st 2025 at approximately 2:04pm EST, our platform experienced a brief service disruption affecting real-time driver route updates. An unexpected spike in inbound data traffic temporarily exceeded the capacity of one of our background processing systems, causing delays in delivering updated routing instructions to drivers. While the system remained stable overall, this bottleneck prevented some drivers from receiving updated routes, resulting in confusion and, in some cases, undelivered packages being returned. The underlying issue was identified and resolved within approximately ten minutes. However, some drivers were left without updated route information. Over the following hours, our engineering team worked to identify impacted drivers and restore their routing data. By approximately 5:00pm EST, all active driver routes had been fully restored. To reduce the likelihood of similar disruptions in the future, we have implemented the following measures: - Scaled system components to better handle sudden spikes in data traffic. - Tuned alert thresholds for earlier detection of similar delays. - Added safeguards to prevent isolated service dependencies from impacting delivery workflows. We apologize for any disruption this may have caused. If you have any questions, please feel free to reach out to us at [email protected].
Minor April 25, 2025 Degraded System Performance 1h 26m Core Platform, Shipment API
Started Apr 25, 2025, 12:55 PM UTC· resolved Apr 25, 2025, 02:21 PM UTC
- investigating Apr 25, 2025, 12:55 PM UTC
We are currently experiencing degraded system performance within our platform. Our team has identified the issue and are monitoring now.
- monitoring Apr 25, 2025, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 25, 2025, 02:21 PM UTC
This incident has been resolved.
Notice March 4, 2025 System Outage –
Started Mar 04, 2025, 04:40 PM UTC· resolved Mar 04, 2025, 04:40 PM UTC
- resolved Mar 05, 2025, 03:55 PM UTC
There was an outage pertaining to our system databases. This incident has been resolved.
Critical November 7, 2024 Issues with gig publishing 1h 38m Shipment API
Started Nov 07, 2024, 12:45 PM UTC· resolved Nov 07, 2024, 02:23 PM UTC
- investigating Nov 07, 2024, 12:45 PM UTC
We are currently experiencing an issue with gig publsihing. Our team is investigating this now and will follow up once we have an update. Thank you.
- identified Nov 07, 2024, 01:59 PM UTC
The issue has been identified and we are looking into resolving previous gigs that were not consolidated.
- resolved Nov 07, 2024, 02:23 PM UTC
This incident has been resolved.