Roadie experienced a minor incident on August 19, 2025 affecting Core Platform, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Core Platform
Update timeline
- investigating Aug 19, 2025, 02:54 PM UTC
We are currently investigating a service disruption affecting real-time driver route updates. Drivers are able to offer and be assigned but cannot move forward with starting gigs.
- identified Aug 19, 2025, 03:38 PM UTC
We identified an issue with route creation. We see that routes are currently being created properly.
- monitoring Aug 19, 2025, 03:50 PM UTC
We are seeing improvements on routes being created. The core platform is stable and we will continue to monitor.
- resolved Aug 19, 2025, 04:34 PM UTC
This incident has been resolved. Driver routes are stable.