RM Technology incident

Issues with SafetyNet Browsing This Morning

Critical Resolved View vendor source →

RM Technology experienced a critical incident on September 15, 2025 affecting SafetyNet Plus, lasting 23d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 07:27 AM UTC
Resolved
Oct 08, 2025, 10:03 AM UTC
Duration
23d 2h
Detected by Pingoru
Sep 15, 2025, 07:27 AM UTC

Affected components

SafetyNet Plus

Update timeline

  1. investigating Sep 15, 2025, 07:27 AM UTC

    We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.

  2. monitoring Sep 15, 2025, 07:51 AM UTC

    We have identified the root cause and have now resolved the issue. Should you continue to encounter issues, please log these via your normal support channels. We will continue to monitor performance throughout the day.

  3. monitoring Sep 19, 2025, 01:29 PM UTC

    We have continued to monitor performance of SafetyNet throughout the week and will continue to do so throughout the start of the coming week. Should you experience any issues, please continue to log these through your usual support channels.

  4. resolved Oct 08, 2025, 10:03 AM UTC

    This issue is now resolved.