Riskified experienced a major incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
We have identified a temporary availability issue which is causing a delay in order review time for merchants. Components: Chargeback Guarantee - Async Locations: Decision Notifications Duration: 12:00am - 12:40am UTC Between 12:00am and 12:40am UTC, we experienced unavailability of one of our infrastructure components causing delayed decisions for some orders during this time. Timeline: • September 6, 2024 12:45AM UTC - [Identified] Issue identified, started approximately 12:00am UTC • September 6, 2024 12:47AM UTC - [Monitoring] Fix implemented, monitoring closely • September 6, 2024 12:51AM UTC - [Resolved] Issue fully resolved