Riskified experienced a major incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
We are currently experiencing degraded performance with our order reviews and notifications as well as orders not properly displaying in the Control Center. Components: Chargeback Guarantee - Async, Control Center Locations: Control Center, Decision Notifications We are investigating the root cause. Timeline: • September 24, 2024 1:17PM UTC - [Investigating] Issue under investigation • September 24, 2024 3:50PM UTC - [Investigating] Still actively investigating • September 24, 2024 6:13PM UTC - [Identified] Root cause identified, fix in progress • September 24, 2024 7:12PM UTC - [Monitoring] Fix implemented, monitoring ongoing • September 24, 2024 9:55PM UTC - [Monitoring] Order reviews resolved, Control Center still affected • September 25, 2024 9:09AM UTC - [Resolved] All issues resolved, missing orders backfilled