Riskified experienced a major incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
We are currently experiencing an issue with our SMS provider, impacting SMS notifications being sent to customers for Account Secure customers utilizing SMS challenge notifications. Components: Account Secure Locations: SMS Notifications We are working with them to have this resolved as soon as possible. Timeline: • October 25, 2024 2:40PM UTC - [Investigating] SMS provider issue detected • October 25, 2024 6:08PM UTC - [Resolved] Service restored, all systems stable