Riskified experienced a minor incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
We have identified an issue that was causing a delay in order review time for merchants utilizing our SMS notifications. Components: Chargeback Guarantee - Async Locations: Decision Notifications We have issued a fix and are monitoring closely. Timeline: • October 25, 2024 7:59PM UTC - [Monitoring] Fix issued, monitoring ongoing • October 25, 2024 10:33PM UTC - [Resolved] Issue resolved, all notifications sent