Riskified experienced a major incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 01, 2025, 09:50 AM UTC
We experienced degraded performance with our order reviews and notifications. Duration: November 7, 2024 09:10 - 09:59 UTC Components: Chargeback Guarantee - Async, Chargeback Guarantee - Sync Locations: Webhooks, Decision Notifications Impact: - Orders submitted between 9:10 AM (UTC) and 9:59 AM (UTC) did not initially receive decisions. - The impacted orders within the above timeframe have been decided on, and notifications have been sent. - Control Center visibility is resolved and correctly displays the status of impacted orders. Timeline: • November 7, 2024 10:13AM UTC - [Identified] Degraded performance identified • November 7, 2024 1:41PM UTC - [Monitoring] Decisions resolved, Control Center being handled • November 7, 2024 8:34PM UTC - [Resolved] All systems fully operational