Rise Up incident

Intermittent unavailability of the platform for customers hosted on Microsoft Azure

Critical Resolved View vendor source →

Rise Up experienced a critical incident on July 15, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 08:00 AM UTC
Resolved
Jul 15, 2026, 08:00 AM UTC
Duration
—
Detected by Pingoru
Jul 15, 2026, 08:00 AM UTC

Update timeline

  1. resolved Oct 14, 2026, 08:36 AM UTC

    On July 14 and on the morning of July 15, some users of platforms hosted on Azure experienced errors or pages failing to load on the web platform and mobile app, and part of the API requests returned errors. The impact occurred during the following windows (CEST): July 14 - 11:18 - 12:00, 12:23 - 13:10, 13:43 - 14:20 and 14:43 - 15:15: partial unavailability - 15:15 - 17:35: platform unavailable - 17:35 - 23:27: degraded performance with intermittent errors - 23:27 - 02:35 (July 15): platform unavailable July 15 - 07:55 - 08:20: platform unavailable The cause was an issue with our internal messaging system on this environment, which reached one of its resource limits and stopped accepting new messages. Requests depending on it were held, which progressively saturated the application servers. The platform has been operating normally since July 15 at 08:37 CEST, and delayed background processing caught up shortly after. We apologize for the inconvenience and have put safeguards in place to prevent this from happening again.