RingCentral Engage Digital incident
Task distribution and chat issues
Resolved after 1 hour 27 minutes, on May 22, 2019.
May 22nd 2019, 11:28 - 12:09 PM GMT+2 : Limited task distribution outage May 22nd 2019, 12:10 - 12:15 PM GMT+2 : Global task distribution outage May 22nd 2019, 12:15 - 12:26 PM GMT+2 : Limited task distribution outage May 22nd 2019, 11:28 - 12:55 PM GMT+2 : Duplicate chat contents and partial chat thread import May 22nd 2019, 11:27 - 12:55 PM GMT+2 : Slowdown on specific asynchronous processes During the incident a small portion of the customers (~10%) had their tasks not dispatched. From 12:10 to 12:15 the incident was global and no task dispatching happened. During the 11:27 - 12:55 period Dimelo Chat configuration was impacted and only imported a portion of the published conversation. This resulted in an overall decrease of incoming traffic but conversations that were imported were complete. There has also been a duplication of the received chat messages that were imported up to six times resulting in duplicated content.
Update timeline
- resolved Jun 17, 2019, 10:05 AM UTC
May 22nd 2019, 11:28 - 12:09 PM GMT+2 : Limited task distribution outage May 22nd 2019, 12:10 - 12:15 PM GMT+2 : Global task distribution outage May 22nd 2019, 12:15 - 12:26 PM GMT+2 : Limited task distribution outage May 22nd 2019, 11:28 - 12:55 PM GMT+2 : Duplicate chat contents and partial chat thread import May 22nd 2019, 11:27 - 12:55 PM GMT+2 : Slowdown on specific asynchronous processes During the incident a small portion of the customers (~10%) had their tasks not dispatched. From 12:10 to 12:15 the incident was global and no task dispatching happened. During the 11:27 - 12:55 period Dimelo Chat configuration was impacted and only imported a portion of the published conversation. This resulted in an overall decrease of incoming traffic but conversations that were imported were complete. There has also been a duplication of the received chat messages that were imported up to six times resulting in duplicated content.
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