RingCentral Engage Digital incident
Chat conversations not coming through
Resolved after 3 hours 23 minutes, affecting Chat synchronization, on July 10, 2019.
This incident has been resolved. If you were affected by that chat issue we apologize for the inconvenience to your day.
Affected components
Update timeline
- identified Jul 10, 2019, 12:31 PM UTC
We’re experiencing a partial outage on the chat. Some of you may be seeing issues with chat conversations failing to come through as expected. We're working to resolve this as quickly as we can. We apologize for the inconvenience.
- identified Jul 10, 2019, 12:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 10, 2019, 12:56 PM UTC
We are still exploring the cause of the chat troubles affecting some of our clients, and we hope to have news to share soon.
- monitoring Jul 10, 2019, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2019, 01:24 PM UTC
This incident has been resolved. If you were affected by that chat issue we apologize for the inconvenience to your day.
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