RingCentral Engage Digital incident
Facebook API outage causing sync issues
Resolved after 3 days, affecting Facebook page synchronization, on February 14, 2020.
Facebook has now fixed the problem and message sync should be back to normal. Feel free to refer to the bug report on the Facebook for Developers platform to get more information about the nature of the incident: https://developers.facebook.com/support/bugs/2485180271745336/. If you were affected by that issue we apologize for the inconvenience to your day.
Affected components
Update timeline
- investigating Feb 14, 2020, 08:48 AM UTC
A bug on Facebook's API is causing Facebook page sources to experience sync issues. We may not be able to send agent replies until the bug is fixed by Facebook. Facebook is aware of the problem and investigating the issue. You can follow Facebook's progress on solving this bug from this page: https://developers.facebook.com/support/bugs/2485180271745336/. We apologize for the inconvenience.
- identified Feb 14, 2020, 09:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 17, 2020, 08:53 AM UTC
Facebook has now fixed the problem and message sync should be back to normal. Feel free to refer to the bug report on the Facebook for Developers platform to get more information about the nature of the incident: https://developers.facebook.com/support/bugs/2485180271745336/. If you were affected by that issue we apologize for the inconvenience to your day.
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