Resolved after 1 hour 11 minutes, affecting Engage Digital, on March 13, 2020.
Everything is working ok, we are closing the incident. We apologize for the inconvenience, the root cause of the incident is understood and should not happen again. We will provide a proper Post Mortem once the full investigation is concluded.
Affected components
Update timeline
- investigating Mar 13, 2020, 03:40 PM UTC
We are aware of the problem and are actively investigating it. We will keep you up to date for improvement of the situation.
- monitoring Mar 13, 2020, 03:46 PM UTC
We are back after 3min downtime, one of the shard lost its database, the situation is back to normal from a customer perspective but we are still investigating how to come back to nominal situation.
- monitoring Mar 13, 2020, 04:13 PM UTC
It seems there is a remaining side-effect Channel Supervision is still broken on some customers of shard 1. We are investigating.
- identified Mar 13, 2020, 04:28 PM UTC
We have not fixed the problem on some supervision channel for some customers, we are still investigating. The rest of the application is running smoothly.
- monitoring Mar 13, 2020, 04:36 PM UTC
Supervision channel is fixed for all customers impacted. No other known issue situation is stable, we are still monitoring it.
- resolved Mar 13, 2020, 04:45 PM UTC
Everything is working ok, we are closing the incident. We apologize for the inconvenience, the root cause of the incident is understood and should not happen again. We will provide a proper Post Mortem once the full investigation is concluded.
Your product runs on more than RingCentral Engage Digital
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services