RingCentral Engage Digital incident
Heavy server load causing degraded performance on some platforms
Resolved after 1 day, affecting Engage Digital, on April 27, 2020.
We haven't had new alerts since the fix was deployed - the incident is resolved. If you were affected by that issue we apologize for the inconvenience to your day.
Affected components
Update timeline
- identified Apr 27, 2020, 09:12 AM UTC
Some of you may be experiencing slowness on your Engage Digital platform. We've identified the issue and we're working on implementing a fix.
- monitoring Apr 27, 2020, 03:57 PM UTC
A fix has been implemented and the situation has been stable over the last 4 hours. We're still monitoring the issue and we'll close it once we've collected enough data and made sure the fix is working as expected.
- resolved Apr 28, 2020, 10:12 AM UTC
We haven't had new alerts since the fix was deployed - the incident is resolved. If you were affected by that issue we apologize for the inconvenience to your day.
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