RingCentral Engage Digital incident
Incident detected on shard2, we are investigating
Resolved after 1 hour 22 minutes, affecting Engage Digital, on November 28, 2020.
The remediation was effective no new impact related to this DDOS. Closing the incident.
Affected components
Update timeline
- investigating Nov 28, 2020, 07:17 PM UTC
Number of request and load of server on shard2 is abormal for 5 min we are investigating
- identified Nov 28, 2020, 07:35 PM UTC
It seems it's a DDOS on one of our shard 2 customers, we are attempting mitigations.
- monitoring Nov 28, 2020, 07:53 PM UTC
We have applied a remediation to reduce impact of DDOS on shard2 customers, this should no longer be visible. We are continuing to monitor the situation as DDOS is still pending.
- resolved Nov 28, 2020, 08:40 PM UTC
The remediation was effective no new impact related to this DDOS. Closing the incident.
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