RingCentral Engage Digital incident
Facebook Page/Messenger/Instagram connectivity issue on shard 1
Resolved after 31 minutes, affecting Messenger synchronization and Facebook page synchronization and 1 more, on March 2, 2021.
Queues are empty, situation seems fixed, we are monitoring the situation.
Affected components
Update timeline
- investigating Mar 02, 2021, 05:06 PM UTC
For some reason some FB host refuses (timeout) connections from some servers of Engage Digital (shard1). We are investigating solutions to mitigate around that. Messages are not lost but will be delayed until we fix connectivity with FB api. Shard 2 customers are not impacted.
- investigating Mar 02, 2021, 05:20 PM UTC
We are forcing some facebook api servers that are properly working, system is dequeuing, we are monitoring the situation
- monitoring Mar 02, 2021, 05:25 PM UTC
Queues are empty, situation seems fixed, we are monitoring the situation.
- resolved Mar 02, 2021, 05:38 PM UTC
Everything is working fine, closing incident.
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