RingCentral Engage Digital incident
Whatsapp/Instagram synchronization errors
Resolved after 54 minutes, affecting Whatsapp synchronization and Instagram synchronization, on March 19, 2021.
The incident on the Whatsapp and Instgram API has been resolved All queued messages have been sent
Affected components
Update timeline
- identified Mar 19, 2021, 05:59 PM UTC
The API provided by Facebook for Whatsapp and Instagram are down. This impacts Whatsapp and Instagram import/export of contents We are monitoring the situation
- monitoring Mar 19, 2021, 06:28 PM UTC
We are seeing the recovery of message importing/exporting for Whatsapp and Instagram sources We will continue monitoring to be sure the API for Whatsapp and Instagram has been fully restored
- resolved Mar 19, 2021, 06:53 PM UTC
The incident on the Whatsapp and Instgram API has been resolved All queued messages have been sent
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