RingCentral Engage Digital incident
Shard1 customers see delayed exports on most sources
Resolved after 1 hour 29 minutes, affecting Engage Digital, on March 22, 2021.
The situation is back to normal since 3:30pm even though. We already had mitigated the issue since 3:10pm We are still monitoring the situation to avoid the root cause to reappear.
Affected components
Update timeline
- investigating Mar 22, 2021, 02:12 PM UTC
Outbound api requests are randomly failing which delays message to be sent from ED to various channels. We are currently investigating the issues, only shard1 customer are impacted. We are implementing mitigations and another team is trying to solve the root cause.
- monitoring Mar 22, 2021, 02:51 PM UTC
The situation is back to normal since 3:30pm even though. We already had mitigated the issue since 3:10pm We are still monitoring the situation to avoid the root cause to reappear.
- resolved Mar 22, 2021, 03:42 PM UTC
Situation is stable for 1h, closing the incident.
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