RingCentral Engage Digital incident
Whatsapp - some errors for outbound messages
Minor Vendor's status page →
Resolved after 7 hours 57 minutes, affecting Whatsapp synchronization, on May 17, 2022.
The incident on the Whatsapp API has been resolved. Situation has been stable since last update.
Affected components
Whatsapp synchronization
Update timeline
- identified May 17, 2022, 01:02 PM UTC
Some outbound messages are failing because of an error returned by the Whatsapp APIs. Issue has been identified and our team is currently working on a fix.
- monitoring May 17, 2022, 01:36 PM UTC
Situation seems to be recovering as error count is decreasing. We are still monitoring the situation to make sure everything is back to normal.
- resolved May 17, 2022, 09:00 PM UTC
The incident on the Whatsapp API has been resolved. Situation has been stable since last update.
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