RingCentral Engage Digital incident

Issues with Alchemer survey links

Resolved after 1 hour 55 minutes, affecting Other synchronization issues, on June 27, 2022.

resolved Jun 27, 2022, 11:55 AM UTC

Situation is fixed on our partner's end. End-users are able to access survey link without any problem again. Please contact our support team if you notice anything not working correctly.

Started
Jun 27, 2022, 10:00 AM UTC
Resolved
Jun 27, 2022, 11:55 AM UTC
Duration
1h 55m
Detected by Pingoru
Jun 27, 2022, 10:00 AM UTC

Affected components

Other synchronization issues

Update timeline

  1. identified Jun 27, 2022, 10:00 AM UTC

    Some end-users may encounter issues when trying to open the survey link. A ticket has been opened to our survey partner and our team is currently investigating a solution to circumvent the issue.

  2. resolved Jun 27, 2022, 11:55 AM UTC

    Situation is fixed on our partner's end. End-users are able to access survey link without any problem again. Please contact our support team if you notice anything not working correctly.

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