RingCentral Engage Digital incident
Messages containing links can't be sent through Instagram Messaging
Resolved after 17 hours 20 minutes, affecting Instagram synchronization, on August 10, 2022.
This incident has been resolved, customers can send links properly through Instagram Messaging. Please report any related issue to our support team.
Affected components
Update timeline
- identified Aug 10, 2022, 03:24 PM UTC
Customers using Instagram Messaging channels might get error messages when sending links to customers. The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/
- monitoring Aug 11, 2022, 07:50 AM UTC
A fix has been implemented by Facebook's team for this issue. We are still monitoring the situation. If you still have issues, please contact our support team.
- resolved Aug 11, 2022, 08:45 AM UTC
This incident has been resolved, customers can send links properly through Instagram Messaging. Please report any related issue to our support team.
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