RingCentral Engage Digital incident
Major disruptions on WhatsApp APIs
Resolved after 2 hours 6 minutes, affecting Whatsapp synchronization, on October 25, 2022.
This incident has been resolved on WhatsApp Cloud API and messages are getting exported on Engage Digital as well. Feel free to contact our support team if you're still having issues.
Affected components
Update timeline
- monitoring Oct 25, 2022, 08:09 AM UTC
A portion of customers may not be able to receive messages and reply through WhatsApp channels. This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
- resolved Oct 25, 2022, 10:16 AM UTC
This incident has been resolved on WhatsApp Cloud API and messages are getting exported on Engage Digital as well. Feel free to contact our support team if you're still having issues.
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