RingCentral Engage Digital incident

Issues on outbound emails on US Postmark channels

Resolved after 40 minutes, affecting Email synchronization, on March 21, 2023.

resolved Mar 21, 2023, 10:43 AM UTC

Issue has been resolved, emails are now sent without any issue. We are still monitoring the situation. Please reach out to our support team if you encounter any issue.

Started
Mar 21, 2023, 10:02 AM UTC
Resolved
Mar 21, 2023, 10:43 AM UTC
Duration
40m
Detected by Pingoru
Mar 21, 2023, 10:02 AM UTC

Affected components

Email synchronization

Update timeline

  1. investigating Mar 21, 2023, 10:02 AM UTC

    A portion of our US-based customers may experience issues sending emails through Postmark channels. Our teams are actively working to resolve this.

  2. investigating Mar 21, 2023, 10:41 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 21, 2023, 10:43 AM UTC

    Issue has been resolved, emails are now sent without any issue. We are still monitoring the situation. Please reach out to our support team if you encounter any issue.

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