Resolved after 19 hours 56 minutes, affecting Instagram synchronization, on September 13, 2023.
Our team has confirmed the issue is resolved. If you're still experiencing issues, please add an admin to your Meta Business Manager following this process: https://www.facebook.com/business/help/1125825714110549?id=420299598837059 Please reach out to our Support team for more information.
Affected components
Update timeline
- identified Sep 13, 2023, 02:11 PM UTC
A portion of customers may experience issues with their Instagram channels. Meta teams updated their status page and are working on the issue: https://metastatus.com/graph-api Our teams will be monitoring the situation and provide updates once we have more information.
- monitoring Sep 14, 2023, 07:42 AM UTC
Meta marked this incident as resolved. Our teams are monitoring the situation to make sure synchronization resumes on all impacted channels.
- resolved Sep 14, 2023, 10:08 AM UTC
Our team has confirmed the issue is resolved. If you're still experiencing issues, please add an admin to your Meta Business Manager following this process: https://www.facebook.com/business/help/1125825714110549?id=420299598837059 Please reach out to our Support team for more information.
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