RingCentral Engage Digital incident
Issues on Engage Messaging channels
Resolved after 21 hours 19 minutes, affecting Mobile Messaging synchronization, on November 28, 2023.
The root cause has been identified and a fix has been implemented. Please reach out to our support team if you're experiencing issue with your Engage Messaging channel.
Affected components
Update timeline
- identified Nov 28, 2023, 02:12 PM UTC
A portion of Engage Digital customers may experience delays on sending and receiving messages on Engage Messaging channels. Please note that this is limited to customers still hosted on our Claranet servers.
- monitoring Nov 28, 2023, 02:14 PM UTC
Performance is back to normal, messages are sent and receive without delay. Our teams are still investigating the root cause
- monitoring Nov 28, 2023, 02:16 PM UTC
Performance is back to normal, messages are sent and receive without delay. Our teams are still investigating the root cause
- resolved Nov 29, 2023, 11:31 AM UTC
The root cause has been identified and a fix has been implemented. Please reach out to our support team if you're experiencing issue with your Engage Messaging channel.
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