Resolved after 4 hours 11 minutes, affecting X/Twitter synchronization, on December 20, 2023.
Situation is back to normal, channels are correctly synchronized. If you're experiencing any issue, please reach out to our support team.
Affected components
Update timeline
- investigating Dec 20, 2023, 10:37 AM UTC
A portion of Engage Digital customers may experience issues with receiving and sending messages on Twitter/X channels. Our teams are investigating the root cause and are checking with X teams
- monitoring Dec 20, 2023, 02:05 PM UTC
Synchronization has resumed on impacted channels. Our teams are still monitoring the situation and are waiting for more information from X teams to identify the root cause. If you're experiencing any issue, please reach out to our support team.
- resolved Dec 20, 2023, 02:49 PM UTC
Situation is back to normal, channels are correctly synchronized. If you're experiencing any issue, please reach out to our support team.
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