RingCentral Engage Digital incident
Customers are experiencing issues with sending private messages on Twitter/X channels
Resolved after 7 hours 47 minutes, affecting X/Twitter synchronization, on February 2, 2024.
Our team has rolled out a fix for this issue. Situation is now back to normal. If you're still experiencing issues on Twitter/X DMs, please reach out to our Support team.
Affected components
Update timeline
- identified Feb 02, 2024, 02:13 PM UTC
Due to limitations on Twitter/X's APIs, a portion of Engage Digital customers may experience issues and delays with sending private messages (outbound only). If you're experiencing issues, please reach out to our Support team.
- resolved Feb 02, 2024, 10:00 PM UTC
Our team has rolled out a fix for this issue. Situation is now back to normal. If you're still experiencing issues on Twitter/X DMs, please reach out to our Support team.
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