RingCentral Engage Digital incident
Issue with X/Twitter direct messages
Resolved after 2 days 16 hours, affecting X/Twitter synchronization, on April 2, 2024.
Our teams confirmed all DMs are now correctly sent on X/Twitter channels as a long-term solution has been found. If you're still experiencing issues with DMs on X/Twitter, please reach out to our Support team.
Affected components
Update timeline
- identified Apr 02, 2024, 03:19 PM UTC
A portion of Engage Digital customers may experience an issue sending private messages on X/Twitter channels. Our teams reached out to X/Twitter to investigate this issue. If you're experiencing an issue with DMs on X/Twitter, please reach out to our Support team
- resolved Apr 05, 2024, 07:55 AM UTC
Our teams confirmed all DMs are now correctly sent on X/Twitter channels as a long-term solution has been found. If you're still experiencing issues with DMs on X/Twitter, please reach out to our Support team.
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