RingCentral Engage Digital incident
Customers experienced interactions distribution interruption
Minor Vendor's status page →
Resolved after 1 hour 43 minutes, affecting Engage Digital, on March 27, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Engage Digital
Update timeline
- investigating Mar 27, 2025, 09:14 AM UTC
A portion of Engage Digital customers may have experienced delays in interactions distribution. Please note that this is limited to customers still hosted on our Claranet servers.
- identified Mar 27, 2025, 09:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 27, 2025, 10:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2025, 10:58 AM UTC
This incident has been resolved.
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