rightworks experienced a minor incident on October 7, 2025 affecting Hosted Desktop and QuickBooks, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted DesktopQuickBooks
Update timeline
- identified Oct 07, 2025, 05:13 PM UTC
We are currently experiencing higher-than-normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers have determined that it is related to a network issue external to the Rightworks environment. Some users are reporting that switching to a new network or mobile hotspot works as a temporary workaround. We will provide updates here as soon as they become available.
- resolved Oct 07, 2025, 08:08 PM UTC
This incident has been resolved.