Riege Software experienced a critical incident on July 23, 2025 affecting Printing from Scope, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Printing from Scope
Update timeline
- investigating Jul 23, 2025, 01:28 PM UTC
Some Scope customers report issues with printing from Scope. We are currently investigating the issue.
- investigating Jul 23, 2025, 02:32 PM UTC
We are actively investigating the root cause. We will provide further updates as more information becomes available.
- investigating Jul 23, 2025, 03:12 PM UTC
Customers using their own database replication service are also impacted by the incident. Access to the replication service is temporarily unavailable. We are still investigating the issue.
- identified Jul 23, 2025, 03:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 23, 2025, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2025, 04:14 PM UTC
This incident has been resolved.