Riege Software incident

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung / Currently, not all documents are available in Chartera. E-dec "Send to Passar" is currently not working.

Minor Resolved View vendor source →

Riege Software experienced a minor incident on August 4, 2025 affecting 🇨🇭 Switzerland, lasting 23h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 11:53 AM UTC
Resolved
Aug 05, 2025, 11:37 AM UTC
Duration
23h 44m
Detected by Pingoru
Aug 04, 2025, 11:53 AM UTC

Affected components

🇨🇭 Switzerland

Update timeline

  1. investigating Aug 04, 2025, 11:53 AM UTC

    Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden. Currently, not all documents are available in Chartera. The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. investigating Aug 04, 2025, 03:05 PM UTC

    E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden. The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary

  3. resolved Aug 05, 2025, 11:37 AM UTC

    Die Störung wurde behoben. Bei Sendungen bei denen ein Transit-Notfallverfahren eröffnet wurde, darf kein Transit im System eröffnet werden The issue has been resolved. For shipments where a transit emergency procedure was initiated, no additional transit should be created in the system.