Riege Software incident

Performance degradation at German Customs

Notice Resolved View vendor source →

Riege Software experienced a notice incident on March 3, 2026 affecting 🇩🇪 Germany, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 01:46 PM UTC
Resolved
Mar 03, 2026, 03:21 PM UTC
Duration
1h 34m
Detected by Pingoru
Mar 03, 2026, 01:46 PM UTC

Affected components

🇩🇪 Germany

Update timeline

  1. investigating Mar 03, 2026, 01:46 PM UTC

    German Customs has reported performance degradation. Affected procedures: Einfuhr Message from German Customs: ******* derzeit kommt es im IT- Verfahren ATLAS Einfuhr zu Verzögerungen im Nachrichtenverkehr mit folgenden Dienststellen: 2656 2702 3452 4005 4051 4053 4055 4081 4083 4085 4086 4101 4102 4103 4203 4204 4205 4206 4208 4209 4501 4851 5904 7401 8104 8356 9404 9556 9651 9657 9680 Die Masterticketnummer lautet: INC000007247238.

  2. identified Mar 03, 2026, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 03, 2026, 03:21 PM UTC

    This incident has been resolved.