Rhombus Outage History

Rhombus is up right now

Rhombus had 2 outages in the last 2 years totaling 99h 53m of downtime — averaging 0.1 incidents per month.

There were 2 Rhombus outages since May 1, 2026 totaling 99h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rhombus.com

Minor May 18, 2026

Degraded API Performance

Detected by Pingoru
May 18, 2026, 04:17 PM UTC
Resolved
May 22, 2026, 06:15 PM UTC
Duration
4d 1h
Affected: Mobile AppsMobile Apps (iOS App)Mobile Apps (Android App)Mobile Apps (Apple TV App)APIAPI (API)
Timeline · 5 updates
  1. identified May 18, 2026, 04:17 PM UTC

    We have identified and are working on a resolution for an issue causing degraded API performance.

  2. identified May 18, 2026, 09:09 PM UTC

    We are continuing to work on a fix for the issue causing degraded API performance across the platform

  3. identified May 18, 2026, 09:39 PM UTC

    We experienced a surge in API usage this morning that caused service degradation. We’ve restored several services and are aiming to have all services restored fully by end of day. This currently has the full attention of our engineering team. We apologize for the inconvenience and appreciate the patience as we restore everything to 100% health.

  4. monitoring May 19, 2026, 02:55 AM UTC

    We have implemented fixes related to the degraded API performance and are currently monitoring the platform for continued stability. At this time, we are seeing positive signs of recovery and will continue to provide updates as we evaluate overall impact.

  5. monitoring May 19, 2026, 02:15 PM UTC

    Platform performance has returned to normal following fixes implemented overnight, and impacted systems have recovered. We will continue to closely monitor systems throughout the day to ensure ongoing stability. A more detailed root cause analysis will be provided later today.

Read the full incident report →

Minor May 1, 2026

Thumbnail Availability

Detected by Pingoru
May 01, 2026, 04:18 PM UTC
Resolved
May 01, 2026, 06:14 PM UTC
Duration
1h 56m
Affected: WebWeb (Console)DevicesDevices (Cameras)Mobile AppsMobile Apps (iOS App)Mobile Apps (Android App)Mobile Apps (Apple TV App)
Timeline · 2 updates
  1. identified May 01, 2026, 04:18 PM UTC

    We have identified an issue affecting camera thumbnails for some customers. Impacted users may see an “IMAGE NOT AVAILABLE” message instead of thumbnails. We are in communication with our external storage provider, who is aware of the issue and actively working to resolve it. We will provide updates here as more information becomes available.

  2. monitoring May 01, 2026, 05:26 PM UTC

    Our external storage provider has applied fixes, and we are beginning to see camera thumbnails return for affected customers. We are continuing to monitor recovery and will provide another update once we confirm the issue is fully resolved.

Read the full incident report →