Rhombus Outage History
Rhombus is up right nowPingoru has recorded 2 incidents for Rhombus: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 2 | 100 of 744 (13%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 134 (0%) |
Incidents, newest first
Minor May 18, 2026 Degraded API Performance 4d 1h Mobile Apps, Mobile Apps (Mobile Apps — iOS App), Mobile Apps (Mobile Apps — Android App), Mobile Apps (Mobile Apps — Apple TV App) and 2 more
Started May 18, 2026, 04:17 PM UTC· resolved May 22, 2026, 06:15 PM UTC
- identified May 18, 2026, 04:17 PM UTC
We have identified and are working on a resolution for an issue causing degraded API performance.
- identified May 18, 2026, 09:09 PM UTC
We are continuing to work on a fix for the issue causing degraded API performance across the platform
- identified May 18, 2026, 09:39 PM UTC
We experienced a surge in API usage this morning that caused service degradation. We’ve restored several services and are aiming to have all services restored fully by end of day. This currently has the full attention of our engineering team. We apologize for the inconvenience and appreciate the patience as we restore everything to 100% health.
- monitoring May 19, 2026, 02:55 AM UTC
We have implemented fixes related to the degraded API performance and are currently monitoring the platform for continued stability. At this time, we are seeing positive signs of recovery and will continue to provide updates as we evaluate overall impact.
- monitoring May 19, 2026, 02:15 PM UTC
Platform performance has returned to normal following fixes implemented overnight, and impacted systems have recovered. We will continue to closely monitor systems throughout the day to ensure ongoing stability. A more detailed root cause analysis will be provided later today.
Minor May 1, 2026 Thumbnail Availability 1h 56m Web, Web (Web — Console), Devices, Devices (Devices — Cameras) and 4 more
Started May 01, 2026, 04:18 PM UTC· resolved May 01, 2026, 06:14 PM UTC
- identified May 01, 2026, 04:18 PM UTC
We have identified an issue affecting camera thumbnails for some customers. Impacted users may see an “IMAGE NOT AVAILABLE” message instead of thumbnails. We are in communication with our external storage provider, who is aware of the issue and actively working to resolve it. We will provide updates here as more information becomes available.
- monitoring May 01, 2026, 05:26 PM UTC
Our external storage provider has applied fixes, and we are beginning to see camera thumbnails return for affected customers. We are continuing to monitor recovery and will provide another update once we confirm the issue is fully resolved.