RevSpring had 12 outages in the last 2 years totaling 967h 56m of downtime — averaging 0.5 incidents per month.
There were 12 RevSpring outages since June 2, 2025 totaling 967h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating a production issue with making payments within Arrived.
Portal slowness negatively impacting payments continues. We will continue to post updates until the issue is resolved.
Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.
We have intermittent degradation and the team continues to work the issue.
We have rolled back changes previously made and are continuing to work the issue.
The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments from agents and CSRs. The customer facing portal will remain unavailable while we continue to work the issue.
The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
We have slowness in PersonaPay and are investigating the issue. Some pages fail to load.
We are continuing to investigate this issue.
Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.
We have intermittent degradation and the team continues to work the issue.
We have rolled back changes previously made and are continuing to work the issue.
The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments. The customer facing portal will remain unavailable while we continue to work the issue.
The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
We have identified degradation in our portal and users may be having trouble logging in or accessing certain pages or features. We are investigating the issue and expect to resolve it momentarily.
We have implemented database changes and continue to work this issue. Updates will continue.
A fix has been implemented and we are monitoring results. Payments are being completed in the portal successfully. Thank you for your patience. A root cause analysis is in progress.
Performance has remained stable and we are closing this incident.
This incident has been resolved.
We are experiencing intermittent issues with SMS and email due to the ongoing AWS incident (https://health.aws.amazon.com/health/status). We are monitoring and pausing campaigns as issues present, and releasing messages as performance improves.
AWS services are stable and we continue to monitor system performance. RevSpring services are processing requests and traffic as normal.
This incident has been resolved.
We are currently experiencing an issue with services due to an issue at Amazon Web Services and are monitoring the issue. Status updates for AWS are here: https://health.aws.amazon.com/health/status.
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
AWS services are stable and we continue to monitor system performance. RevSpring portals are processing requests and traffic as normal.
This incident has been resolved.
We are currently experiencing an issue that is preventing MyEasyView users from being able to login. Next update will be in 30 minutes.
We have identified the issue and determined that only some users were impacted. We have put in a fix and are monitoring. Next update will be in 30 minutes.
Access issues have been resolved. We are continuing to monitor.
Monitoring confirms the issue is stable and resolved.
We have received news that Canadian postal workers are on strike. It is our understanding that mail is being held at delivery centers and it is unknown when the strike will be resolved. It is our recommendation that any of our customers who mail to Canada hold those mailings until the strike resolves.
Canada Post has informed us that their union is updating the prior general strike to a rotating strike. As such, they have started accepting, processing, and delivering mail. USPS continues to pick up, accept, and transport mail and packages to Canada.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue. Users may observe some delays to updates within the system.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers using the Payflow payment gateway for credit card transactions are unable to take credit card payments. This issue was reported and is being investigated by Payflow/PayPal: https://www.paypal-status.com/product/production ACH payments are not impacted.
This incident has been resolved at Payflow and we can confirm successful card transactions as well. We will continue to monitor payment processing at RevSpring.