RevOps incident

HubSpot iframe is failing to load

Resolved after 2 hours 10 minutes, affecting HubSpot Integration, on April 6, 2026.

monitoring Apr 06, 2026, 11:26 PM UTC

We have discovered and fixed the root cause of this issue. It appears that there was a change to a 3rd party library that was causing our security to deny service. This has been fixed and HubSpot iframe users should all now be able to use CPQ as usual.

Started
Apr 06, 2026, 09:34 PM UTC
Resolved
Apr 06, 2026, 11:45 PM UTC
Duration
2h 10m
Detected by Pingoru
Apr 06, 2026, 09:34 PM UTC

Affected components

HubSpot Integration

Update timeline

  1. investigating Apr 06, 2026, 09:34 PM UTC

    Users trying to work in CPQ from within HubSpot using an iframe are seeing failures while trying to CPQ. We are investigating this issue with the goal of getting affected users unblocked as quickly as possible.

  2. investigating Apr 06, 2026, 10:23 PM UTC

    We are still investigating the root cause for this issue. We will send another update as we make progress

  3. investigating Apr 06, 2026, 10:58 PM UTC

    We are still investigating the root cause for this issue. We will send another update as we make progress

  4. monitoring Apr 06, 2026, 11:26 PM UTC

    We have discovered and fixed the root cause of this issue. It appears that there was a change to a 3rd party library that was causing our security to deny service. This has been fixed and HubSpot iframe users should all now be able to use CPQ as usual.

  5. resolved Apr 06, 2026, 11:45 PM UTC

    This issue appears to be resolved for affected users

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