RevolutionEHR incident

Provider signature is not displaying on the printed Rx

Notice Resolved View vendor source →

RevolutionEHR experienced a notice incident on March 5, 2025 affecting RevolutionEHR United States and RevolutionEHR Canada, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 04:24 PM UTC
Resolved
Mar 07, 2025, 04:29 PM UTC
Duration
2d
Detected by Pingoru
Mar 05, 2025, 04:24 PM UTC

Affected components

RevolutionEHR United StatesRevolutionEHR Canada

Update timeline

  1. investigating Mar 05, 2025, 04:24 PM UTC

    We are receiving reports that providers with uploaded signatures in their employee file are not seeing those signatures when printing authorized prescriptions. Our engineering team is actively investigating this issue

  2. investigating Mar 05, 2025, 04:26 PM UTC

    This appears to impact some providers but not all

  3. investigating Mar 05, 2025, 05:25 PM UTC

    Engineering is still working to pinpoint the cause of this issue

  4. identified Mar 05, 2025, 10:34 PM UTC

    The issue has been identified and our engineers are working on a resolution. We anticipate that this fix will be included in an update that will occur Thursday overnight. In the interim a workaround that can be used is to upload a new signature file in the provider employee file. However, after the update Thursday night all signature files will be working

  5. resolved Mar 07, 2025, 04:29 PM UTC

    This incident has been resolved.