Resolved after 5 hours 2 minutes, on December 5, 2015.
We have concluded our investigation and the issue was caused by a high number of idle connections to the database that were not being closed correctly. We are taking preventive measures to ensure this issue does not reoccur.
Update timeline
- investigating Dec 05, 2015, 07:01 PM UTC
We are noticing an unusually high number of Database Connections that is impacting the availability of our Dashboard and v1 API. We are currently investigating and will update this incident as we know more.
- investigating Dec 05, 2015, 07:23 PM UTC
The app and API should be available again. We are temporarily increasing capacity to avoid more downtime today while we continue to investigate the root cause of this issue.
- identified Dec 05, 2015, 09:47 PM UTC
We have concluded our investigation and the issue was caused by a high number of idle connections to the database that were not being closed correctly. We are taking preventive measures to ensure this issue does not reoccur.
- resolved Dec 06, 2015, 12:04 AM UTC
This incident has been resolved.
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