Resolved after 1 day 3 hours, on December 7, 2015.
We have completed a number infrastructure improvements to resolve the issues our customers were encountering with accessing the API and dashboard. We apologize for any inconvenience and are monitoring to ensure we provide the service level you expect. Thank you for your patience while we addressed this issue. If you have any questions or concerns, please contact [email protected].
Update timeline
- investigating Dec 07, 2015, 05:43 PM UTC
We're experiencing an elevated level of API and Dashboard errors and are currently looking into the issue.
- investigating Dec 08, 2015, 04:41 AM UTC
We are continuing to narrow down the cause of our degraded performance and will send an update when we have identified the root cause.
- identified Dec 08, 2015, 06:14 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 08, 2015, 08:57 AM UTC
There are still a few timeouts and we are continuing to monitor the situation, but many of the current issues have been resolved at this point.
- resolved Dec 08, 2015, 09:27 PM UTC
We have completed a number infrastructure improvements to resolve the issues our customers were encountering with accessing the API and dashboard. We apologize for any inconvenience and are monitoring to ensure we provide the service level you expect. Thank you for your patience while we addressed this issue. If you have any questions or concerns, please contact [email protected].
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