Resolved after 13 hours 21 minutes, on December 14, 2015.
We have not seen a regression of the issues and are considering this incident resolved.
Update timeline
- investigating Dec 14, 2015, 03:29 PM UTC
We're experiencing an elevated level of API and dashboard errors and are currently looking into the issue.
- identified Dec 14, 2015, 03:48 PM UTC
We believe we have identified the root cause within the database settings. We are in the process of testing this solution.
- monitoring Dec 14, 2015, 06:41 PM UTC
The new settings have stabilized the API and Dashboard and we are continuing to monitor the situation.
- resolved Dec 15, 2015, 04:50 AM UTC
We have not seen a regression of the issues and are considering this incident resolved.
Your product runs on more than ReviewTrackers
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services