Resolved after 2 hours 31 minutes, affecting Data Collection, on March 21, 2020.
This has been resolved. Please note that responding for Google My Business reviews will remain disabled with clear in-app and api messaging until Google is accepting new reviews and responses again. For more information please contact ReviewTrackers support.
Affected components
Update timeline
- investigating Mar 21, 2020, 04:05 PM UTC
We are currently investigating the impact to in-app and API functionality within ReviewTrackers as it relates to Google's announcement that they will not be posting new Reviews, Q&A, or responses for Google My Business locations as part of their COVID-19 response. https://support.google.com/business/answer/9792336
- identified Mar 21, 2020, 04:18 PM UTC
The issue has been identified. We will be updating error messages on the /response/ API endpoint and in-app to inform users: "“Review replies aren’t available at this time due to Google’s response to COVID-19.”
- resolved Mar 21, 2020, 06:36 PM UTC
This has been resolved. Please note that responding for Google My Business reviews will remain disabled with clear in-app and api messaging until Google is accepting new reviews and responses again. For more information please contact ReviewTrackers support.
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