Resolved after 2 hours 11 minutes, affecting BackOffice and SelfCare, on December 21, 2021.
Some documents have not been generated automatically, an action is in progress to regenerate the missing documents.
Affected components
Update timeline
- investigating Dec 21, 2021, 01:15 PM UTC
We observe performance degradation on the platform. Investigation is in progress
- identified Dec 21, 2021, 01:35 PM UTC
Issue has been located in our document backend, a correction is in progress.
- monitoring Dec 21, 2021, 01:49 PM UTC
A temporary fix has been implemented to prevent too many data to be requested from our document backend. Currently monitoring performances.
- monitoring Dec 21, 2021, 01:54 PM UTC
Some documents have not been generated automatically, an action is in progress to regenerate the missing documents.
- resolved Dec 21, 2021, 03:27 PM UTC
The issue has been resolved, and missing documents have been regenerated
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