Resolved after 1 hour 3 minutes, affecting BackOffice and SelfCare, on May 13, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
BackOfficeSelfCare
Update timeline
- identified May 13, 2022, 08:45 AM UTC
A high number of data errors were reported this morning regarding connection between Revers.io and Salesforce Field Service. The connection has been deactivated for now. We are currently working on correction.
- monitoring May 13, 2022, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2022, 09:49 AM UTC
Incident is resolved and closed.
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