RevenueCat Outage History
RevenueCat is up right nowPingoru has recorded 51 incidents for RevenueCat: 42 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 5 of 720 (1%) |
| May 2026 | 4 | 22 of 744 (3%) |
| June 2026 | 5 | 29 of 720 (4%) |
| July 2026 | 8 | 121 of 744 (16%) |
| August 2026 | 3 | 6 of 744 (1%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 1 | 3 of 574 (1%) |
Incidents, newest first
Major October 21, 2026 Apple partial outage for App Store Server API - Sandbox 3h 21m Apple Sandbox Receipt Server
Started Oct 21, 2026, 12:51 PM UTC· resolved Oct 21, 2026, 04:12 PM UTC
- investigating Oct 21, 2026, 12:51 PM UTC
We are seeing elevated errors when validating purchases made in Apple's sandbox environment, including TestFlight builds. Since about 06:00 UTC, most sandbox purchases and restores on iOS, macOS, and other Apple platforms are failing to validate, so test purchases may not unlock entitlements. Purchases made with real money in production apps are not affected.
- resolved Oct 21, 2026, 04:12 PM UTC
The incident has been resolved. Apple Sandbox App Store API is correctly processing requests.
Minor September 16, 2026 Drop in Google Play Store pub-sub notifications 1h 49m Google Play Store Receipt Server, Event Dispatching
Started Sep 16, 2026, 03:55 PM UTC· resolved Sep 16, 2026, 05:44 PM UTC
- investigating Sep 16, 2026, 03:55 PM UTC
We’re observing a drop of the rate in Google Play pub-sub notifications. You may notice delay in the delivery of events. We are investigating.
- investigating Sep 16, 2026, 04:17 PM UTC
We’re observing a drop in the rate of Google Play Pub-Sub notifications, and most purchases are currently failing. You may also notice delays in event delivery. Google has acknowledged the issue and we’re monitoring the situation.
- resolved Sep 16, 2026, 05:44 PM UTC
This incident has been resolved.
Major September 1, 2026 Apple partial outage: intermittent errors while processing purchases 26m Apple Receipt Server
Started Sep 01, 2026, 01:17 PM UTC· resolved Sep 01, 2026, 01:43 PM UTC
- identified Sep 01, 2026, 01:17 PM UTC
We’re seeing an increased rate of errors when communicating with Apple’s backend services. This is resulting in some HTTP 522 responses from our receipts endpoint. We’ve enabled mitigations to minimize the impact on RevenueCat customers, and no purchases are currently being blocked as a result. We’ll continue monitoring the issue and update this thread.
- monitoring Sep 01, 2026, 01:31 PM UTC
Apple has reported that the issue is now resolved, and we’re also seeing error rates return to normal. We’ll keep monitoring.
- resolved Sep 01, 2026, 01:43 PM UTC
The issue has been resolved. We’re now making sure that any purchases affected by the outage are reprocessed.
Major August 10, 2026 Elevated error rates on RevenueCat APIs 1h 22m API Uptime
Started Aug 10, 2026, 06:37 PM UTC· resolved Aug 10, 2026, 07:59 PM UTC
- investigating Aug 10, 2026, 06:37 PM UTC
We are currently investigating elevated error rates and latency across multiple of our APIs
- identified Aug 10, 2026, 06:56 PM UTC
We have rolled out a fix and are seeing early signs of improvement.
- resolved Aug 10, 2026, 07:59 PM UTC
Error rates and latency have returned back to normal.
Notice August 7, 2026 Webhook delivery is delayed 3h 7m Event Dispatching
Started Aug 07, 2026, 04:47 PM UTC· resolved Aug 07, 2026, 07:54 PM UTC
- identified Aug 07, 2026, 04:47 PM UTC
We are seeing increased latency on webhook delivery and are working to mitigate
- monitoring Aug 07, 2026, 05:29 PM UTC
Webhook delivery latency is back down to normal levels.
- resolved Aug 07, 2026, 07:54 PM UTC
Webhook delivery latency is still on normal levels and the system is stable. We consider the incident resolved.
Critical August 6, 2026 Rico is having issues 1h 10m AI features
Started Aug 06, 2026, 05:04 PM UTC· resolved Aug 06, 2026, 06:14 PM UTC
- investigating Aug 06, 2026, 05:04 PM UTC
We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time. We will provide an update as soon as we have more information.
- identified Aug 06, 2026, 05:06 PM UTC
We've identified the issue: an outage with one of our upstream AI inference providers is causing Rico to fail. This is an external dependency issue, and we are actively monitoring the provider's status and working on mitigation options. We will post another update as soon as we have more information.
- monitoring Aug 06, 2026, 05:16 PM UTC
Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved. We will provide a final update shortly.
- resolved Aug 06, 2026, 06:14 PM UTC
Rico continues recovered and stable, we consider the incident resolved.
Minor July 27, 2026 Newly created apps error with "The key is not valid or is not compatible with the Bundle ID of your app" 3d 20h Apple Receipt Server
Started Jul 27, 2026, 10:14 AM UTC· resolved Jul 31, 2026, 06:30 AM UTC
- investigating Jul 27, 2026, 10:14 AM UTC
Developers setting up a newly created app may see "Credentials need attention" for their In App Purchase key. This is caused by Apple's App Store Server API rejecting recently registered Bundle IDs. Existing apps are unaffected, and we have reported it to Apple. Regenerating the key does not resolve it.
- identified Jul 29, 2026, 09:18 AM UTC
We're awaiting a fix from Apple. Apple’s App Store Server API returns a 401 for Bundle IDs registered on or after 24 July. The same key works against older Bundle IDs in the same account, and we have reproduced this directly against Apple’s API. The failure happens before any RevenueCat logic. For affected apps, the “Credentials need attention” warning is not accurate. Your key is almost certainly correct. Regenerating the key, re registering the Bundle ID or recreating the app will not resolve it. We have reported the issue to Apple and will continue to assist Apple in resolving it.
- resolved Jul 31, 2026, 06:30 AM UTC
The issue appears to have been resolved on Apple's side. We're seeing keys being correctly validated now.
Major July 26, 2026 Problems connecting to Apple services 10h 44m Apple Receipt Server
Started Jul 26, 2026, 11:06 PM UTC· resolved Jul 27, 2026, 09:50 AM UTC
- investigating Jul 26, 2026, 11:06 PM UTC
We are investigating errors with Apple's services. We have enabled a temporary fallback mechanism that should provide limited functionality.
- identified Jul 27, 2026, 12:06 AM UTC
Apple have acknowledged problems with multiple services. We will keep granting short-lived, temporary entitlements until the problem is resolved. Once the error rate returns to normal, we will disable this mitigation and revalidate the affected purchases.
- monitoring Jul 27, 2026, 12:32 AM UTC
We're monitoring the Receipt Server for recovery Because we're unable to validate new purchases with the store, we're granting new users a short-term entitlement (at most 24 hours). This prevents customers from being denied access during exceptional situations, such as partial app store outages After connectivity is restored, if validation succeeds, expect a regular initial purchase. If validation fails, the temporary entitlements will expire
- monitoring Jul 27, 2026, 12:41 AM UTC
Apple's Receipt Server is back up We're replaying purchases Temporary entitlements will either turn into 'real' purchases, or will expire, and related webhook and intergation events for the duration of the outage will start coming through
- monitoring Jul 27, 2026, 06:21 AM UTC
We are continuing to replay impacted receipts. This does not impact customers that made purchases during the outage window as the temporary entitlement granted by RevenueCat will ensure a seamless transition. This incident will be closed out once all the purchases have been replayed.
- resolved Jul 27, 2026, 09:50 AM UTC
All the impacted purchases have been replayed.
Major July 26, 2026 Apple Store Kit 2 elevated error rates 1h 6m Apple Receipt Server
Started Jul 26, 2026, 11:05 PM UTC· resolved Jul 27, 2026, 12:12 AM UTC
- investigating Jul 26, 2026, 11:05 PM UTC
We are getting 5xx errors when calling Apple Store Kit 2 to validate receipts. We have enabled mitigations to keep customer purchases uninterrupted and we are investigating the issue.
Minor July 16, 2026 App Store Connect degraded performance 7h 53m App Store Connect API
Started Jul 16, 2026, 01:47 PM UTC· resolved Jul 16, 2026, 09:40 PM UTC
- investigating Jul 16, 2026, 01:47 PM UTC
App Store Connect is experiencing slow response times, which may affect some users. They may encounter delays or issues when managing App Store products in the dashboard or through MCP.
- identified Jul 16, 2026, 06:43 PM UTC
App Store Connect is experiencing slow response times, which may affect some users. They may encounter delays or issues when managing App Store products in the dashboard or through MCP.
- resolved Jul 16, 2026, 09:40 PM UTC
App Store Connect issues are now resolved.
Notice July 16, 2026 Cannot connect new Stripe accounts without creating a Stripe Project through the CLI 1h 34m Login
Started Jul 16, 2026, 10:53 AM UTC· resolved Jul 16, 2026, 12:27 PM UTC
- investigating Jul 16, 2026, 10:53 AM UTC
The Stripe Marketplace page for the RevenueCat app doesn't show anymore the Install button to install it in the Stripe account. This makes it impossible to install the RevenueCat app in new accounts from the Marketplace page. No existing Stripe connection is affected. Connecting new Stripe accounts to RevenueCat is only possible by using the new Stripe Projects integration through the Stripe cli at the moment. We are working with Stripe to restore the Install CTA button in the marketplace page, allowing customers that don't want to use the Stripe cli to connect Stripe to their RevenueCat account. Please contact support if you are having issues connecting your Stripe account to RevenueCat.
- resolved Jul 16, 2026, 12:27 PM UTC
The issue has been resolved by Stripe and it's now possible to install again the RevenueCat Stripe app through the Stripe Marketplace page.
Major July 16, 2026 Some users unable to login via single-sign-on (SSO) 1h 34m Login
Started Jul 16, 2026, 09:13 AM UTC· resolved Jul 16, 2026, 10:47 AM UTC
- investigating Jul 16, 2026, 09:13 AM UTC
SSO sign-ins and sessions are experiencing degraded performance Customers using Single Sign-On may have difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted. This issue only affects organizations with SSO configured. RevenueCat SDKs, purchases, subscriptions, entitlements, APIs, analytics, and data exports are unaffected. The issue is caused by degraded performance from our SSO provider. We are monitoring the situation and will provide another update as soon as we have more information. No action is required from customers at this time.
- monitoring Jul 16, 2026, 10:29 AM UTC
Our SSO provider has identified the cause of the elevated error rates and implemented a fix. We are seeing sign-in and session errors decrease as the service recovers. Some customers using Single Sign-On may still experience intermittent difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted. This issue remains limited to organizations with SSO configured. We are continuing to monitor the recovery and will provide another update once the issue is fully resolved. No action is required from customers.
- resolved Jul 16, 2026, 10:47 AM UTC
This incident has been resolved.
Minor July 7, 2026 Delays in Play Store subscriptions renewals 2h 51m Event Dispatching
Started Jul 07, 2026, 02:37 PM UTC· resolved Jul 07, 2026, 05:28 PM UTC
- investigating Jul 07, 2026, 02:37 PM UTC
We noticed that over the last hour, Google has been delaying expected subscription renewals and instead extending the expiration dates of the previously active subscription periods. As a result, RevenueCat is observing a reduced rate of renewal, cancellation, expiration, and billing issue events. We are currently investigating this unusual behavior.
- monitoring Jul 07, 2026, 04:56 PM UTC
The issue appears to have been resolved on Google's side. Event rates are returning to normal levels. We'll continue monitoring the situation.
- resolved Jul 07, 2026, 05:28 PM UTC
This incident has been resolved.
Minor June 23, 2026 App Store Connect outage 4h 19m App Store Connect API
Started Jun 23, 2026, 05:10 PM UTC· resolved Jun 23, 2026, 09:29 PM UTC
- identified Jun 23, 2026, 05:10 PM UTC
App Store Connect is experiencing an outage that affects some users. Our users may experience issues when handling their app store products on the dashboard or on MCP.
- monitoring Jun 23, 2026, 07:50 PM UTC
App Store Connect is experiencing degraded performance. Our users may experience issues when handling their app store products on the dashboard or on MCP. This does not impact purchases.
- resolved Jun 23, 2026, 09:29 PM UTC
App Store Connect issues are now resolved.
Minor June 22, 2026 Paywall Charts: Conversions not being attributed 20h 10m Charts
Started Jun 22, 2026, 06:32 PM UTC· resolved Jun 23, 2026, 02:42 PM UTC
- identified Jun 22, 2026, 06:32 PM UTC
Conversions in the Paywalls Charts are currently not being attributed. We've identified the issue and are working to resolve it. We'll keep this incident open until the issue has been fixed & data has been corrected.
- monitoring Jun 23, 2026, 08:39 AM UTC
We have deployed a fix for this issue and are currently backfilling the affected data. New conversions are being attributed correctly. We will continue monitoring the backfill process and will resolve this incident once all historical data has been restored.
- resolved Jun 23, 2026, 02:42 PM UTC
This incident has been resolved.
Minor June 21, 2026 Delays in receipt refresh processing 2h 23m Apple Receipt Server
Started Jun 21, 2026, 10:23 PM UTC· resolved Jun 22, 2026, 12:46 AM UTC
- identified Jun 21, 2026, 10:23 PM UTC
We're observing delays in our background Apple receipt-refresh processing, which may cause some subscription statuses to update later than usual. New purchases, webhooks, and API requests are processing normally. Our team is working on it.
- resolved Jun 22, 2026, 12:46 AM UTC
This incident has been resolved.
Minor June 16, 2026 Rico unavailable 42m AI features
Started Jun 16, 2026, 05:35 PM UTC· resolved Jun 16, 2026, 06:18 PM UTC
- investigating Jun 16, 2026, 05:35 PM UTC
Our AI assistant Rico is currently unavailable. We are investigating.
- investigating Jun 16, 2026, 05:38 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 16, 2026, 05:43 PM UTC
The outage was caused by an underlying service provider issue, which seems to have been resolved. We are monitoring the situation.
- resolved Jun 16, 2026, 06:18 PM UTC
This incident has been resolved.
Minor June 12, 2026 Automatic paywall translations unavailable 1h 43m Paywalls Editor
Started Jun 12, 2026, 06:38 AM UTC· resolved Jun 12, 2026, 08:22 AM UTC
- identified Jun 12, 2026, 06:38 AM UTC
We are currently investigating an issue affecting automatic translations in the Paywall editor. Customers may be unable to generate new paywall translations from the dashboard. Existing paywall translations are not affected. We have identified the likely cause as a breaking change in one of our translation provider dependencies and are working on updating our integration.
- resolved Jun 12, 2026, 08:22 AM UTC
This incident has been resolved. Automatic translations in the Paywall editor are working again. Customers should now be able to generate new paywall translations from the dashboard as expected.
Notice May 29, 2026 Elevated Google Play API Error Rate 4h 9m Google Play Store Receipt Server
Started May 29, 2026, 03:45 PM UTC· resolved May 29, 2026, 07:55 PM UTC
- investigating May 29, 2026, 03:45 PM UTC
We are observing elevated error rates from the Google Play API. This might prevent some user's entitlements from being granted after purchase. We're working on a mitigation to unlock these customers.
- monitoring May 29, 2026, 07:38 PM UTC
Google Play API started returning some new, undocumented error responses for a subset of subscriptions over the last few hours. Our investigation revealed that the vast majority of them are associated with purchases that expired a long time ago. This means that no new purchases are being blocked, but API requests were still impacted by these unexpected errors. We have implemented suppression for these errors when we can programmatically confirm that they refer to long-expired purchases. This has reduced the errors returned by the RevenueCat receipts endpoint by almost 100%, so the issue is now mitigated. We have informed Google about these new unexpected errors and expect them to work on a permanent fix.
- resolved May 29, 2026, 07:55 PM UTC
Our mitigations have eliminated the impact on RevenueCat clients. We will continue tracking the situation and following up with Google on a permanent fix.
Notice May 25, 2026 Increased error rate when fetching subscriber information 1h 31m
Started May 25, 2026, 03:57 PM UTC· resolved May 25, 2026, 05:29 PM UTC
- identified May 25, 2026, 03:57 PM UTC
We are experiencing an increased error rate when fetching subscriber information coming from an incorrect cache. We are currently working on a fix.
- monitoring May 25, 2026, 04:23 PM UTC
A fix has been implemented and error rate is going down. We'll keep monitoring.
- resolved May 25, 2026, 05:29 PM UTC
This incident has been resolved.
Minor May 12, 2026 Delayed Charts v3 Data 3h 23m Charts
Started May 12, 2026, 04:01 AM UTC· resolved May 12, 2026, 07:24 AM UTC
- investigating May 12, 2026, 04:01 AM UTC
We're investigating an issue where charts v3 data is delayed
- resolved May 12, 2026, 07:24 AM UTC
We identified and resolved the issue. Charts v3 data is now up-to-date.
Minor May 8, 2026 Increased API error rates due to reduced service capacity. 12h 35m API Uptime
Started May 08, 2026, 12:51 AM UTC· resolved May 08, 2026, 01:27 PM UTC
- investigating May 08, 2026, 12:51 AM UTC
We are currently investigating elevated API error rates caused by reduced service capacity. Some end users may experience intermittent issues when making purchases or restoring subscriptions. Subscription activations may also be delayed temporarily. Most requests will continue to succeed, and affected transactions will automatically recover once service is restored. This issue is impacting RevenueCat API requests across iOS, Android, and Web platforms. Analytics processing and exports may also be delayed during this incident. We are actively restoring capacity and mitigating the issue. RevenueCat Fortress protections remain active to help preserve transaction data during the disruption. We will continue to provide updates as recovery progresses.
- investigating May 08, 2026, 12:52 AM UTC
We are continuing to investigate this issue.
- identified May 08, 2026, 01:15 AM UTC
We are starting to see some recovery. The underlying incident on our cloud provider is still not resolved, but metrics look good on our end. We are continuing to monitor.
- monitoring May 08, 2026, 01:22 AM UTC
We are fully recovered now. We'll leave this incident open until our cloud provider confirms a full recovery.
- monitoring May 08, 2026, 10:03 AM UTC
Our API has been fully operational since ~ 01:20 UTC. The underlying incident on our cloud provider is not yet closed, but is not impacting our service. As of ~ 05:20 UTC, all transactions processed by our Fortress protection have been replayed and should show up in the dashboard. The RevenueCat SDK will handle the API service degradation (from 00:17 UTC to 01:20 UTC) gracefully (no lost transactions).
- resolved May 08, 2026, 01:27 PM UTC
This incident has been resolved.
Minor April 28, 2026 Elevated error rates 54m API Uptime, Event Dispatching
Started Apr 28, 2026, 09:59 PM UTC· resolved Apr 28, 2026, 10:54 PM UTC
- investigating Apr 28, 2026, 09:59 PM UTC
We're currently investigating an increased error rate on some of our APIs
- monitoring Apr 28, 2026, 10:32 PM UTC
A fix has been implemented to address database deadlocks that were degrading API performance. The system is now stable and performance has recovered. We are still observing some delays in webhook delivery, but these are improving and we expect them to fully recover shortly.
- resolved Apr 28, 2026, 10:54 PM UTC
All systems are now operating normally. Event delivery has fully caught up, and performance has returned to expected levels.
Minor April 22, 2026 Increased rate-limit errors on API V2 endpoints 33m API Uptime
Started Apr 22, 2026, 07:09 PM UTC· resolved Apr 22, 2026, 07:42 PM UTC
- identified Apr 22, 2026, 07:09 PM UTC
At 18:27 UTC we noticed an increase in rate-limit errors from our v2 API endpoints for some developers since ~14:00 UTC. We have identified the issue and are implementing a fix.
- monitoring Apr 22, 2026, 07:24 PM UTC
A fix has been implemented and rate-limit errors are back to baseline. We will continue to monitor.
- resolved Apr 22, 2026, 07:42 PM UTC
The incident has been resolved.
Critical April 18, 2026 Degradation of service 28m API Uptime
Started Apr 18, 2026, 08:42 PM UTC· resolved Apr 18, 2026, 09:10 PM UTC
- investigating Apr 18, 2026, 08:42 PM UTC
We have noticed a degradation of service and are investigating the issue.
- investigating Apr 18, 2026, 08:46 PM UTC
We are currently experiencing an incident affecting parts of RevenueCat’s web infrastructure. To reduce impact for customers and their users, mitigations have been activated: What should continue to work normally: apps should continue to load paywalls using cached product data, users should still be able to complete purchases, and users who purchase during this period should continue to receive access to the content or features they bought What will not work normally during this incident: some real-time and customization features may be degraded while Fortress is active. This includes Offering experiments and customer-specific Offering customization, which may not be applied during the incident. Webhooks and some third-party integration events may also be delayed rather than delivered in real time What happens after recovery: once normal service is restored, we will replay queued requests so purchase records, entitlement confirmation, webhooks, and downstream events can be reconciled We are actively working to restore full service and will continue to share updates as we make progress
- resolved Apr 18, 2026, 09:10 PM UTC
The underlying infrastructure issue has been addressed, and RevenueCat services are now operating normally again. Temporary mitigations have been removed as full service has been restored. We are continuing to monitor the system closely to ensure stability.