Rev AI incident
Increased Turn Around Time for Non-English Async Language Transcription
Resolved after 4 hours 20 minutes, affecting Asynchronous Speech to Text API, on January 13, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 13, 2022, 10:44 PM UTC
We are currently investigating this issue.
- identified Jan 14, 2022, 12:12 AM UTC
This incident is being downgraded from partial outage to degraded performance. This partial degradation effects only non-english async transcription jobs. Users of non-english async transcription may observe an increase in turn around time. We have discovered that this incident has not resulted in any job failures. We have identified the issue is linked to one of our web infrastructure service providers. We are continuing to work on a fix.
- monitoring Jan 14, 2022, 12:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2022, 03:05 AM UTC
This incident has been resolved.
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