Rev AI incident
Delay in Asynchronous Speech-To-Text, Insights APIs and Streaming API results
Resolved after 23 hours 2 minutes, affecting Asynchronous Speech to Text API and Streaming Speech to Text API and 1 more, on August 16, 2022.
This incident has been resolved. We are following up with our hosting providers to reduce the likelihood of this occurrence again.
Affected components
Update timeline
- investigating Aug 16, 2022, 08:16 PM UTC
We are currently investigating this issue.
- investigating Aug 16, 2022, 08:23 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 16, 2022, 08:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 16, 2022, 09:42 PM UTC
We are continuing to monitor for any further issues. The Async API issues have resolved. We are seeing an improvement on the Streaming API, but users may experience an increase in streaming transcript turn around times.
- monitoring Aug 16, 2022, 10:51 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 16, 2022, 11:50 PM UTC
Keeping the issue open for now as we continue to monitor, but most users should no longer be experiencing increased Streaming Speech-To-Text Partial and Final latency. We do observe occasional slow response times from AWS S3 and we have escalated with our hosting provider.
- resolved Aug 17, 2022, 07:18 PM UTC
This incident has been resolved. We are following up with our hosting providers to reduce the likelihood of this occurrence again.
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